It's not my money. It's somebody else's money that I am called to manage in their interest. In our modern work environment...
How can we think differently about the ways that our work impacts our communities?
When we realize that we've messed up, it can be easy to get caught in the vicious cycle of self-blame. We analyze...
When you're making changes, big or small, it's important to communicate, and to help people understand the "why" behind what's happening.
We've got 2,200 staff; I'll have seen everybody. Just being there and thanking them for what they do—coming from a leader is enormous.
So much of the "calling" aspect of our work consists in simply seeing people as people—not numbers, or performance statistics, or problems...
One of the things that I have valued more than anything else, as an attribute of a manager, is transparency. It's the...
The biggest mistakes I make in trying to balance leadership responsibilities and my family responsibilities usually come when I've been given too...
Sometimes the sacrifices we need to make are the ones that build a firm foundation for our families.
